Support

How can we help?

Questions about bulk orders, billing, setup, or data quality — reach out and we’ll get you sorted, usually within one business day.

Send us a message.

We reply by email, usually within one business day.

Email
Support@leadsupcallcenter.comUsually a reply within one business day.
Text us
(646) 640-0558Quick questions, quick answers.
Hours
Mon–Fri · 9am–6pm ETMessages outside hours are answered next business day.

Frequently asked

The usual questions.

Can’t find yours? Send us a message or text (646) 640-0558.

How do I place a bulk order?

Use the custom pack on the Pricing page — up to 200,000 records, and the more you buy the lower the per-record price. For more than 200,000 or reseller pricing, message us with the topic “Bulk order.”

Price a custom pack

What kind of hit rate should I expect?

It depends on your list. In one real estate investor customer’s week in September 2026, 16,759 of 17,859 records (94%) came back with a phone number. Fresh lists of owner-occupied homes do best; old lists full of LLCs do worse. Trace your own sample first.

Trace 3 owners free

Are the numbers checked against do-not-call lists?

Every trace is flagged against the do-not-call list you upload and against our own suppression list, so you can see which numbers not to dial. You stay in control of TCPA compliance.

Do record packs expire?

Never. Buy a pack and the balance sits on your account until you use it. Cached records also re-trace free, so you never pay for the same record twice.

I don't have a list — can you get one?

Yes. Pull owners yourself in Florida, 210 Texas counties, 85 North Carolina counties, 70 Wisconsin counties, 145 Connecticut towns, 34 Colorado counties, 38 Minnesota counties and Maricopa County, AZ in Request Data (county, out-of-state, company-owned, property type, value, year built, and absentee in Florida): see the count free, then trace them in one flow. For the counties Request Data doesn't offer yet, we pull the list for you; message us with the topic “List request.”

Florida lists by county

Can you just do the calling for me?

Yes — LeadsUp Call Center will source, trace, dial, qualify and book appointments for you. See the Done-for-you page.

See done-for-you

Does it work in my state?

Skip tracing works on any US address: upload owners from any state and Tracer traces them. Self-serve lists are Florida, 210 Texas counties, 85 North Carolina counties, 70 Wisconsin counties, 145 Connecticut towns, 34 Colorado counties, 38 Minnesota counties and Maricopa County, AZ: pull those owners yourself in Request Data, with a free count first and 0.5¢ a record to pull. For the counties Request Data doesn't offer yet, we hold raw parcel data and pull the list for you: ask us.

Ask for a list

Manage everything in-app.

Already a customer? Sign in to see your record balance on the Billing page and upload your own DNC list on My Usage.

Or trace 3 owners free, no account.